Terms and Conditions

Payment

We accept payment by BACS, cheque, MasterCard, Visa, Switch, Solo and Delta.

Receipt of Order Confirmation

You will receive an order receipt confirmation email as shortly after placing your order. Please keep it in a safe place as we may ask you for information from it in any correspondence. If you do not receive this email please contact orders@jaywatsondesign.co.uk so that we may investigate and confirm that your order has been placed successfully.

Prices

Retail prices in GB£'s sterling are as set out on the website and include VAT at the current rate. We reserve the right to alter prices at any time.

It may be necessary to change prices from time to time, this may include any alterations to the rate of VAT. Any price changes will be confirmed to you at the time of ordering.

Bespoke products require a deposit of 50% to confirm your order, unless agreed to in writing.

Payment in full, including any delivery charge is required prior to dispatch in GB£'s sterling.

Purchases for destinations outside of the United Kingdom and EU for VAT purposes, will not be charged VAT. These purchases may be liable for local taxes and duties and any tax or duties incurred, are the sole responsibility of the purchaser.

Trade pricing, is offered solely at our discretion and may be subject to further terms and conditions.

Portrayal of products

While every effort has been made to portray items accurately, slight variations may occur.

All measurements quoted are approximate and the reproduction of colours is as accurate as photographic and publishing processes will allow. Please note there may be variations in colours dependant on the calibration and settings of individual screens.

Copyright

All rights, including copyright, for this website are owned by or licensed to Jay Watson design.

Availability

If your order is In stock we aim to despatch it within 3 working days and deliver it within 5 working days. We always endeavour to have it delivered to you by a required date.

If your order is not in stock and has an estimated shipping date when you purchase it we will contact you as soon as your products are available. This is to check your selected delivery date is still suitable, or to arrange an alternative date.

Please note, our In Stock date is an estimate, we cannot unfortunately accept liability if the product is unavailable due to unforeseen circumstances. We do promise to keep you up to date on a regular basis in order to accommodate all your needs. If your items have different Expected Delivery dates we will reserve your items and only despatch the order when every item is in stock.

Cancellations

If you wish to cancel your order you must let us know within 24 hours after placing the order by contacting orders@jaywatsondesign.co.uk or +44 (0)1993 703945. We will then be able to offer you a full refund including the cost of delivery as long as the products have not been despatched. Bespoke or made to order products can only be fully cancelled within 24 hrs of placing the order, after which all costs incurred (including time spent) will be deducted from any refund.

If the products have been despatched and you wish to cancel your order please see our Returns policy.

Faulty / Damaged product

If any of your products have a manufacturing defect or are damaged please contact returns@jaywatsondesign.co.uk or +44 (0)1993 703945 within 7 days of receipt of goods with proof of the manufacturing defect or damage. We will arrange collection of the product and replace the faulty without additional cost, or give you a full refund. If you receive damaged products you must contact us within 7 days to arrange for a refund or exchange. We will not refund products that have been damaged due to wear and tear. Bespoke or made to order products will be collected, if possible put right and redelivered.

Returns

If you are unhappy with your purchase please contact returns@jaywatsondesign.co.uk or +44 (0)1993 703945 within 7 days of receipt of goods. We will not refund delivery costs, and you will be responsible for the safe delivery of the goods back to our warehouse. Please return the goods with their original packaging. We will not refund goods that have been damaged whilst in your care. Made to order or bespoke items are non returnable unless agreed in writing.

Exchange

If you would like to exchange your products please contact returns@jaywatsondesign.co.uk or +44 (0)1993 703945 within 7 days of receipt of goods to arrange your exchange. We will arrange collection of the product and deliver your alternative product at cost provided the product is in perfect condition and returned with its original packaging. If the replacement item is worth less than the original item we will offer a credit note for the difference which is valid for 3 months.

Liability disclaimer

Jay Watson’s total liability for any claim howsoever shall not exceed the price of the goods supplied by Jay Watson to the customer. Jay Watson shall not be liable for any consequential loss whether this arises from a breach of duty in contract or in any other way, save where such liability is imposed upon Jay Watson by statute. Jay Watson cannot accept any liability for a failure to comply with instructions specifically stated on the Website or in the catalogue. Jay Watson does not limit in any way our liability for death or personal injury caused by our negligence or willful misconduct. By law, you also have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered. Goods are provided to you on approval and legal title to the goods will not pass to you until fourteen [14] days after delivery. Your statutory rights are not affected by this statement.

We endeavor to check the accuracy of the information on this site. However, we do not warrant that such information will be error free and the user acknowledges that information, products and services published on this web site may include inaccuracies and typological errors. If the goods do not on receipt by you substantially meet the description on this web site you are entitled to return the goods to us.

Any other questions?

If you have any questions on the Jay Watson design website please contact us on: enquiries@jaywatsondesign.co.uk Tel. +44 (0)1993 703945

Legal identity

Jay Watson Trading as, Jay Watson design

Unit 12b, Crawley Mill Industrial Estate,

Dry Lane, Witney, OXON.

OX29 9TJ, United Kingdom.

VAT number: 996532273